centre for digital governance

8:20 am on October 13, 2026 · 2026 (295), ai (68), centre for digital governance (1), digital government (1), elsa estevez (1), government automation (1), hertie school (1), public value (1)

WEBINAR 14 OCT 14:00 UTC: Hertie School – Government Automation for Context-Specific Public Service Delivery

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White event graphic with a pale beige circuit-line pattern of lines and open circles running across the left side. The Hertie School Centre for Digital Governance logo, a small columned-building icon beside a crimson wordmark, sits at upper left. Below, grey text reads Digital Governance Research Colloquium above the large bold crimson title "Government Automation for Context-Specific Public Service Delivery", with the date 14 October 2026 in grey at lower left. The right third is a diagonal panel holding a blurred, warm beige and tan photograph.

White event graphic with a pale beige circuit-line pattern of lines and open circles running across the left side. The Hertie School Centre for Digital Governance logo, a small columned-building icon beside a crimson wordmark, sits at upper left. Below, grey text reads Digital Governance Research Colloquium above the large bold crimson title "Government Automation for Context-Specific Public Service Delivery", with the date 14 October 2026 in grey at lower left. The right third is a diagonal panel holding a blurred, warm beige and tan photograph.REGISTER | ADD TO CALENDAR | PERMALINK

On Wednesday, 14 October 2026 at 16:00–17:00 CEST (14:00–15:00 UTC), the Centre for Digital Governance at the Hertie School hosts ‘Government Automation for Context-Specific Public Service Delivery‘, a presentation by Elsa Estevez (Universidad Nacional del Sur), online via MS Teams as part of the Digital Governance Research Colloquium. Governments worldwide use digital technologies, including AI, to automate internal processes and interactions with citizens, businesses and other governments. This can raise efficiency, improve decisions and make government more convenient for citizens, but can also cause harm: trading social value for economic gain, misreading citizens’ circumstances, and having to correct algorithmic errors. Drawing on 12 case studies across policy areas and local, national and supranational levels, the seminar defines government automation, presents a framework for how automation creates public value or risks ‘public disvalue’, and offers a model setting the scope of automation efforts and their key enablers.

SPEAKER
Elsa Estevez – Director, Institute of Computer Science and Engineering (CONICET-UNS); UNESCO Chair on Knowledge Societies and Digital Governance, Universidad Nacional del Sur

#DigitalGovernment #GovTech #PublicSector #AI